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Terms and Conditions

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Sample policy

WonderPrint’s sample policy is as follows:

  • Printed/engraved samples will be at the same reseller price as per our website.
  • Should you like to order unprinted/blank samples, you can email orders@wonderprint.co.za for pricing and payment, should the sample not be loaded yet on the website.

    Branding
  • Please upload your artwork on the Website.
  • Please ensure that all artwork, photos & text provided is correct.
  • WonderPrint cannot take responsibility for non-delivery of orders if payment is not received.
  • Branding will only commence the day after full payment has been received.
  • Delivery lead-times are in effect, the day after full payment has been received.
  • Amendments made to orders will result in a delay to delivery date.
  • Our website is available 24/7 and is the fastest and most convenient way to check stock availability, prices, branding, product information as well as place your orders, upload your artwork and track your orders.
  • By placing an order with WonderPrint, you represent that you have the authority to order, purchase, sell and/or distribute merchandise containing the names, designs, photos, trademarks, logos, copyrights etc. identified and/or submitted with your order. You also agree to indemnify, defend, and hold harmless WonderPrint, its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after the delivery of your order.

PACKAGING OF BRANDED ITEMS:

  • Once products have been branded, they might not be repacked into their individual packaging.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

  • All fonts must be converted to curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please upload the electronic artwork directly to your WonderPrint dashboard.
  • Branding will only commence once full payment for stock and branding has been received.
  • Delivery dates are quoted from the day after receipt of payment.
  • Amendments made to orders will result in a delay to delivery date.

General

  • Once stock has been collected from / delivered by WonderPrint, we have no control over it.
  • As such we do not accept responsibility for any damages or shortages not reported within 48 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you choose to brand your order with another company, we encourage you to check all items received BEFORE they are branded. WonderPrint cannot accept returns on incorrect items which have been branded regardless of whether it’s WonderPrints fault or not.
  • Returns on memory sticks, food items and personal care / pamper products will not be accepted.
  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
  • Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • We do not accept returns on discontinued and clearance items.
  • We do not accept returns or changes to orders for items that need to be assembled or consolidated.
  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier or shipping delays, these dates cannot be guaranteed.
  • Day 1 of branding is the day after receipt payment.
  • Lead times exlude weekends, South-African public holidays and WonderPrint’s annual shutdown period.
  • In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
  • Colours of actual products may vary slightly from the colours shown in the catalogues and on the website due to photography lighting and different screen settings. Please request a sample for accurate colour-checking purposes.
  • All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.
  • Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
  • Products may differ slightly from the website images, since factories can make changes to current supplied products without notifying us, or having to use a different supplier to fulfil stock should the main supplier not be able to supply at the time needed.
  • We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with us or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
  • The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

PAYMENT

  • We do not accept cash payments for any orders.
  • We accept Mastercard / Visa and Debit cards (no Amex and Diners).
  • We encourage online payments, via the payment portal.
  • For orders over R10 000, clients will be required to pay via EFT.

DELIVERY

  • We make use of 3rd party delivery services.
  • The shipping rates WonderPrint charges you as our client is the courier’s fee and thus these rates will change as the courier adjusts their rates.
  • Returns based on “change of mind” or any other reason, except for a fault or defect by WonderPrint, will be for the client or customer’s account.
  • Please see the shipping document under your WonderPrint Dashboard for rates and lead times. This document’s information form part of our terms & conditions policy. WonderPrint will not be held responsible should the delivery times not be met, whether through the fault of WonderPrint or the delivery service.
  • Delivery lead-times are dependent on consignment weight, service selected and destination.
  • Branding lead-times exclude delivery lead-times.

WONDERPRINT CANCELLATION POLICY

  • Written and online orders constitute a binding contract and are legally enforceable.
  • Once an order, exceeding the value of R2000 ex VAT or more, has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • If layouts are created prior to cancelling an order, a fee of R100 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.
  • No cancellations will be accepted after we started processing an order.
  • Orders may not be returned for credit, unless approved in writing by management within 48 hours of delivery, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
  • Once stock of an item that is on special or “reduced to clear” has been delivered, no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.
  • Stock returns to our office will be at your own expense.

UNBRANDED BULK ORDERS:

  • Unbranded bulk orders will be dispatched the day after the payment has been received. If however your order is ready earlier, we will do our utmost to get it onto that days truck.

Artwork:

  • All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
  • Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
  • Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
  • Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
  • Overexposure to sunlight will reduce the longevity of the print.

Workwear Terms and Conditions:

  • Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.
  • Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
  • Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
  • We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

  • One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
  • Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
  • Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

  • (a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
  • (b) where applicable, any and all data and business information;
  • (c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
  • (d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact WonderPrint in this regard.